Kafoodle Limited (“We”) are committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.1. Who is Kafoodle?
Kafoodle Limited (the “company”, “we”, “our”, “us”) is registered in the UK and our registered address is at 2a The Quadrant, Epsom, England, KT17 4RH.
Kafoodle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.
2.0. Our obligations – data protection principles
We comply with the privacy principles of the General Data Protection Regulation- which states the personal information we hold about you must be:
3.0. Information we collect
We may collect certain user information, including personal information in the following ways:
The information you provide to us
To provide you with the required services, we may collect personal information that you provide voluntarily to us including; over the telephone, by e-mail, face-to-face, when you visit our website, for example, when you fill out the contact form, consent form, Data Subject Access Request Form, participate in any interactive features on our website, participate in a survey, promotion, activity or event, apply for a job, request support, or communicate with us via third-party social media sites or direct marketing.
The types of information you provide typically include your name, email address, phone number, industry, company name as well as any contact or other information you choose to provide or financial and bank account/debit/credit card information.
Information we collect automatically when you use our website
When you access or use the Kafoodle website or services, we may automatically collect information about you, including:
Information we collect from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
4.0. How we use your personal data
We may use the Personal Data collected for the limited purpose of providing the required services and related functionality for which Kafoodle has been engaged. Most commonly, we will use your Personal Data for the following lawful bases:
Special categories of personal data
We may need to use more sensitive personal data (known as “special categories of personal data”) about you or others associated with you, for example, your family/carers. We will only use this kind of information where:
Where you have provided us with explicit consent to use special categories of personal data about you, you may withdraw your consent for us to use this information at any time. Please see right to withdraw your consent for further details.
Please note that if you choose to withdraw your consent for us to use special categories of personal data about you, this may impact our ability to provide legal or support services to you.
Automated decision making
We do not undertake any fully automated decision-making processes.
5.0. How long will you use my information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any marketing, sales, legal, contractual, accounting, or reporting requirements.
6.0. Data security and Data Retention
While no service is completely secure, we take reasonable measures to help protect your information loss, theft, unauthorised access, disclosure, alteration and destruction. We also take reasonable measures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Where we store your data and how we do International Transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
7.0. Change of purpose
We will only use your personal information supplied in this website for the purposes for which we collected it, unless we reasonably consider that we need to use it for any other reasons and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
8.0. Sharing and disclosure of information
We will not share personal information about you with any third parties except as described in this Privacy Notice or in connection with the services we provide to you. For example, we may share personal information about you including as follows:
(a) We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; or
(b) To enforce our agreements, policies and Terms of Service; or
(c) To protect the security or integrity of our services; or
(d) To protect Kafoodle, our customers or the public from harm or illegal activities; or
(e) To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
(f) Where it is necessary to administer the working relationship with you, such as for the fulfilment of your order, the processing of your payment details and the provision of support services; or
(g) Where we have another legitimate interest in doing so e.g. for marketing or performance of contract; or
(h) To any other third party with your prior consent.
9.0. Third party services
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We ensure that appropriate technical and organizational measures are adopted by us to ensure safekeeping against unauthorised or unlawful processing of personal data and against accidental loss or destruction or damage to the personal data. We will retain the information you provide on our website for as long as we need it to provide you or your organization with the services, unless we may need to retain this information as necessary to comply with any legal obligations. If you have submitted information to us and wish to see a copy of the information we hold about you or have it removed from our internal records, please email us at email@example.com.
10.0. Your choices
You may update, correct or delete information about you at any time by emailing firstname.lastname@example.org.
In particular, you can also request for the following
Upon request, Kafoodle will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information that we are aware of. To request this information, contact us at email@example.com. We will endeavour to respond to your access request within 30 days.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly excessive, repetitive, or when you request for multiple copies or when your request is unfounded. Alternatively, we may refuse to comply with the request in such unusual or strange circumstances.
11.0. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
12.0. Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please send us email at firstname.lastname@example.org. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Our website and services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at email@example.com. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Promotional and newsletter communications. You may opt out of receiving promotional and newsletter emails from Kafoodle by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing firstname.lastname@example.org with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Kafoodle services or our ongoing business relations.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name
13.0. Data Protection / Compliance Team and how to make a complaint
How to make a complaint
Data Privacy Laws are constantly evolving and we endeavour to maintain best practice. However, we recognise that we may not always get it right and where you are not satisfied in the way we handle data or you wish to discuss our processes then we would be grateful to hear from you.
If there is something which we have not done correctly with your data then we would appreciate the chance to deal with your concerns before you approach a Supervisory Authority so please contact us in the first instance at email@example.com.
However, you have the right to make a complaint at any tie to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of the deal. We will notify you of any such deal and outline your choices in that event.
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3.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3.3 Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
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