Download complete guide - How to control & reduce food costs
Our cookies give you a great online experience and make our website work. We also use cookies to see how our website is used and help provide tailored online content.

When you consent to cookies, collected data may be used to profile you. This means that information collected using cookies may be linked back to other data Kafoodle holds about you (whether you are a Kafoodle customer or have otherwise provided personal data to Kafoodle).

By clicking "Accept All Cookies", you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Click "Preferences" to manage your cookie preferences.

View our Privacy Policy for more information.

Click & collect frequently asked questions

Wednesday, November 4, 2020


Do I need to be an existing Kafoodle customer and how long will it take to be set up?

No, you do not need to be an existing customer to use our digital menus. With Kafoodle Kitchen’s express service, we can get your menus digitised and have you fully operational in just a few days.

What hardware do I need to run the system?

You will need a web-enabled device (Tablet or Computer) to manage incoming orders. A compatible printer can also be connected if required.

How do my customers access my interactive menu? Will they need to download an app?

No need for your customers to download an App, your digital menus are accessed either via a QR Code or a link on your website or social media channels.

Even if you do not have a website, our interactive menus will get you online with a branded, searchable digital menu page.

Can my customers pay via Apple/Google Pay?

Yes, via a number of our payment processor partners including WorldPay and FreedomPay.

How do I get my payment?

This depends on your chosen payment processor, but generally, payments are made at the end of each day.

Can you set up collection time slots?

Yes, we provide a full management dashboard that allows you to set up collection zones, trading times, collection slots and the number of orders allowed per slot.

Is there a per-transaction charge?

To keep your costs to a minimum and help you budget, we charge a simple flat monthly fee. Transaction fees will be determined by your chosen payment processor.

How do I set up a payment provider?

We integrate with a wide range of payment processors and payment gateways, including Stripe, WorldPay, Freedom Pay, Global Pay, Optomany, Lloyds Bank Cardnet and more.

How do my customers view allergen data?

Unlike most other digital ordering systems, our Interactive menus allow your customers to filter by their specific allergen requirements and will only allow them to order dishes/drinks that are suitable for them.

I want to sell fresh food boxes as well as our cooked menus, how easy is it to set this up?

We offer a very simple integrated back office system that allows you to set up an array of different types of products and modifiers, this is linked in real-time to your interactive menus so if you need to add something or something does go out of stock it is very easy to add or remove from the menu.

How far in advance can a customer order?

Your customers will be able to order up to 6 days in advance.

For more information about how Kafoodle can help your business make the most from Click & Collect, please email or call us on 020 3371 0450.

Ready to get started?

Create your first recipes free for the next 7 days or get shown around the system by us.

kafoodle free trial
Free trial

Contact us directly with any query for a quick response.

book a demonstration of kafoodle
Book a demo

A personalised demonstration from a sales team member.